Privacy Policy

Information we collect

When you place an order, book a consultation, contact us, or join our mailing list, we collect the information you provide: your name, email address, shipping address, phone number, and order details. Payment is processed by our secure checkout partner — we never see or store your full card number.

Like most websites, we also collect basic technical data (browser type, pages visited, approximate location) to keep the site working well and understand how it is used.

How we use it

We use your information to fulfil and deliver orders, respond to your enquiries, arrange appointments, provide warranty and repair service, and — only if you have opted in — send occasional emails about new collections and offers. You can unsubscribe at any time with one click.

We do not sell, rent, or trade your personal information to anyone.

Who we share it with

We share data only with the service providers required to run the store: our payment processor (for checkout), shipping carriers (to deliver your order), and our website infrastructure providers. Each is bound to use your data only to provide their service to us.

Cookies

We use essential cookies to keep the site and shopping cart functioning. Our checkout partner may set cookies necessary to complete your purchase securely.

Your rights

You may request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it, at any time. Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA. To exercise any of these rights, contact us using the details below.

Data retention & security

Order records are retained as required for tax, warranty, and legal purposes. All data is transmitted over encrypted connections and stored with access controls. If we ever become aware of a breach affecting your data, we will notify you promptly.

Contact

For any privacy question or request, reach us via the contact page on this site. This policy may be updated from time to time; the latest version will always be posted here.